At Xiphy Digital, we strive to provide the best digital marketing services to our clients. However, we understand that there may be circumstances where you need to cancel a service. Please read our cancellation policy carefully to understand your rights and obligations.
1. Service Cancellation
- Notification: To cancel a service, you must notify us in writing at least 30 days prior to the intended cancellation date. Please send your cancellation request to info@xiphydigital.com
- Confirmation: We will acknowledge receipt of your cancellation request within 3 business days and confirm the effective date of cancellation.
2. Refunds
- Eligibility: Refunds will be considered on a case-by-case basis. Generally, refunds are not provided for services that have already been rendered.
- Partial Refunds: If you cancel a service that has been partially completed, you may be eligible for a partial refund, depending on the extent of work completed.
- Processing Time: Refunds, if approved, will be processed within 14 business days from the date of confirmation of the cancellation.
3. Non-Refundable Services
Certain services are non-refundable. These include, but are not limited to:
- Custom or bespoke services
- Services involving third-party costs that have already been incurred
4. Termination by Xiphy Digital
Xiphy Digital reserves the right to terminate any service agreement at any time, with or without cause, by providing written notice to you. In such cases, you will be entitled to a prorated refund for any unused portion of the service.
5. Effect of Cancellation
Upon cancellation, your access to the service will be terminated, and any licenses or permissions granted to you by Xiphy Digital will be revoked.
6. Contact Information
If you have any questions or need further clarification about our cancellation policy, please contact us at: